Shipping policy

Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received. Orders are not processed or shipped on weekends or major U.S. holidays.

Shipping Locations
We currently ship within the United States. Additional shipping destinations may be added in the future.

Shipping Rates & Delivery Times
Shipping charges are calculated and displayed at checkout when applicable. Estimated delivery times will depend on the shipping method and destination. Delivery estimates do not include order processing time and are not guaranteed.

Tracking Information
Once your order has shipped, you will receive shipping confirmation and tracking information when available.

Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error. Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

Damaged or Leaking Packages
If your order arrives damaged, leaking, or with an incorrect item, please contact us as soon as possible at occenxbusiness@gmail.com. Please include your order number and clear photos of the product and shipping package so we can review the issue.

Lost or Delayed Packages
Carrier delays may occasionally occur and may be outside our control. If your tracking information shows an unusual delay or your package appears to be lost, please contact us so we can assist you with the next steps.

Contact Us
For questions regarding shipping or your order, please contact us at occenxbusiness@gmail.com.